Getting Started

I'm new here. How do I register for Free2move?

Is the Free2move app supported on my smartphone?

What are these scary Android app permissions the Free2move app is asking for?

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About Free2move

What type of cars can I use with Free2move?

I'm new here. How do I register for Free2move?

How can I contact Free2move for Business?

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Fuelling & Charging

I had to pay to refuel my car. How can I get reimbursed?

What type of fuel should I refuel with?

Can I park my car at charging stations?

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For Business

What is the difference between central and non-central corporate accounts?

How can I log in to manage my company's Corporate Account?

How can I register for Free2move as a company?

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Free2move Pass Subscription

Can I also use the Free2move Pass for business trips?

What is the difference between the Free2move Pass and the Free2move Business Pass?

If I have the Free2move Pass, can I still use Free2move credit to pay for minute-rate trips?

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Pre-Booking

Can I add an additional driver to my pre-booking?

What are partner fuel stations?

How do I refuel Free2move cars?

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Free2move Gift Cards

How long are Free2move Gift Cards valid for?

How do I redeem my Free2move Gift Card?

What can I spend my Free2move Gift Card on?

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About the cars

Are Free2move cars equipped with the required safety accessories?

Can I bring my own baby/child seat to use in the car?

How do I rent cars with car keys?

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Reservation & Rental

Do I need to pay a deposit to rent a Free2move car?

Can I park the car in an underground garage with no internet connection?

Do you block an amount on my credit (or debit) card when I start a trip?

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Rewards

Can I earn points while driving abroad?

How do I redeem my Free2move Rewards Birthday Voucher?

What is the easiest way to level up and keep my rewards?

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Account

How can I receive news, offers, and discounts from Free2move?

How can I close or deactivate my account?

How can I change my account phone number?

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Quick help

I forgot my magic PIN. How can I retrieve it?

What should I do if I've had an accident?

What should I do if the engine doesn’t start?

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Rules & Regulations

Can I travel with Free2move cars to another country?

Can I share my account with a friend or family member?

How can I contact the lost and found office in my city?

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Rate and Fees

What is the rookie fee?

Do I have to pay the toll costs?

What is a deductible?

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Parking

Can I park my car at charging stations?

At which airports can I use Free2move?

Can I park Free2move cars in private parking garages, for example, inside a shopping mall?

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Payment

What payment methods can I use?

How do I add a new payment method?

What happens if my payment fails?

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