Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

How can I receive news, offers, and discounts from Free2move?

Accepted Answer

Subscribing to our newsletter via the Free2move app is the best way to stay up to date with the latest deals. Simply follow these steps to sign up: Open the app ▶ My account ▶ My profile ▶ Edit profile ▶ Edit mailing and privacy preferences ▶ Privacy Preferences [https://share-now.onelink.me/UCIx/consentsUpdate]. To receive the latest news and updates, make sure you check "Yes, I want to receive Free2move offers such as discounts, promotions, and updates (optional)".

Pro-tip: If you want to be sure you receive the latest deals and discounts from our partners, make sure to also select “Yes, I would like to receive discounts, free products, and special benefit offers from Free2move partners.” By enabling partner consent, we can send you even better offers.

Your privacy and safety are our main concerns. We handle all of your data with utmost care and you can decide how we process them by opting in or out at any moment, following the steps above

Question 2

How can I close or deactivate my account?

Accepted Answer

If you'd like to close or deactivate your account, you can do so via the app.

Open the app ▶ Menu ▶ Cancel contracts [https://share-now.onelink.me/UCIx/profiledelete]

Question 3

How can I change my account phone number?

Accepted Answer

[Open the app ▶ Menu ▶ My account ▶ Edit profile](https://Free2Move.onelink.me/UCIx/profile)

You will need to enter your Magic PIN to change your phone number, but that's all. You can change your Free2Move phone number by yourself without the need for any complex verification.

Question 4

Can I share my account with a friend or family member?

Accepted Answer

If you book a car with your account, you have to be driving it. Sharing your account isn't allowed.

However, you can share the drive if you pre-book an additional driver in advance. An additional driver fee of 8,99 € per day applies.

Alternatively, if a friend or family needs to use a car, you can invite them to create their own Free2move account using our Friend Referral scheme. What's more, you'll both earn 15 € in driving credit!

How to refer friends

Question 5

My driver's license is about to expire. What should I do?

Accepted Answer

If you already have your new driver's license with you, simply upload it for validation directly in the Free2move app.

Open the app ▶ Menu ▶ My account ▶ Upload new driver's license [https://share-now.onelink.me/UCIx/profile]

Validation typically takes less than 48 hours.

Question 6

How can I log in to manage my company's Corporate Account?

Accepted Answer

If your company has a Business Account and you have been appointed as an admin, you can log in to manage your Business Account here [/business].

Question 7

How can I change my name?

Accepted Answer

For security reasons, you can only change names in our systems upon request. Simply email us from the email address registered to your account with the necessary supporting documents (e.g. marriage certificate, civil partnership certificate, etc.) attached. We'll take care of the rest.

Question 8

What is a Corporate Account?

Accepted Answer

A Corporate Account is for corporate clients who use Free2move for Business for corporate car-sharing. A Corporate Account lets companies do all of the following in one simple dashboard:

✓ Invite colleagues to manage the Corporate Account ✓ Add or remove associated employees ✓ Get a single overview of all trips and invoices

Learn more about the Corporate Account [/nl/en/business-solutions_car-sharing-for-business/]

Question 9

How can I change my account's email address?

Accepted Answer

Open the app ▶ Menu ▶ My account ▶ Edit account information [https://share-now.onelink.me/UCIx/profile]

After you enter your new email address, we will send you an activation link to your new email address. You will need to confirm the change by clicking on the activation link in the email.

Question 10

How can I update my driver's license information?

Accepted Answer

Open the app ▶ Menu ▶ My account ▶ Upload new driver's license [https://share-now.onelink.me/UCIx/profile]

Validation typically takes less than 48 hours. Please note that you should only update your driver's license if it is about to expire or if your personal information has changed.

Question 11

I forgot my magic PIN. How can I retrieve it?

Accepted Answer

You can always request your magic PIN through the app:

1. Open the app

2. Go to Menu

3. Select My account

4. Tap on Request PIN

We will then send your PIN to your mobile phone number via SMS. Please note that your PIN cannot be changed.

Locked account? If your account is locked after entering the wrong PIN too many times, you can unlock it yourself by following these steps:

1. Open the app

2. Follow the instructions for unlocking

3. Enter your driver's license number

Your account will be unlocked, and the PIN will be sent to your mobile phone number via SMS.

No access to your mobile phone number? No problem! Just give us a call for assistance.

Question 12

How can I refer friends to Free2move?

Accepted Answer

We're glad that you're enjoying our service and that you'd like to refer a friend! You can do it via the app\*. Make sure you have the latest version installed, then:

Open the app ▶ Menu ▶ Refer a Friend [https://share-now.onelink.me/UCIx/referral]

Both you and your friend will earn 10 € in driving credit.

Keep in mind that each code is only valid once and only works for friends registering in the same country as you. You can generate as many codes as you like.

The credit will be awarded once your friend has created an account, validated their driver's licence and added a valid payment profile.

\*This product or service is limited to certain Free2Move cities only and therefore may not be available in the city of your registration or your respective rental.

Question 13

Why has my Free2move account been suspended?

Accepted Answer

This usually means that a payment could not be collected from your default payment profile. For example, your credit card may have expired or your payment may have bounced back to due insufficient funds.

Don't worry, your account will be unlocked as soon as the outstanding amount has been paid.

Question 14

How can I log in to my Free2move account?

Accepted Answer

The Free2move app is not only the key to our cars but also the gateway to your car-sharing account.

You can log in to your Free2move account directly via the app. From there, you can edit your personal details, manage your payment profiles, validate your driver's license, download your invoices, and adjust your mailing and privacy preferences.

Open the app ▶ Menu ▶ My account [https://share-now.onelink.me/UCIx/profile]

Frequently asked questions