Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

I'm new here. How do I register for Free2move?

Accepted Answer

Register in just 3 minutes, download the app, and start driving today!

You can register for Free2move and start using the app right away in the following countries:

* Austria – Vienna ⚡️

* France – Paris (100% ⚡️)

* Germany – Berlin [/de/en/car-sharing/berlin], Hamburg [/de/en/car-sharing/hamburg] ⚡️, Munich [/de/en/car-sharing/munich] ⚡️, Frankfurt [/de/en/car-sharing/frankfurt], Cologne [/de/en/car-sharing/cologne], Dusseldorf [/de/en/car-sharing/dusseldorf], Stuttgart [/de/en/car-sharing/stuttgart],
   
   Münster ⚡️

* Italy – Rome [/it/en/car-sharing/rome], Milan [/it/en/car-sharing/milan], Turin [/it/en/car-sharing/turin]

* Netherlands – Amsterdam [/nl/en/car-sharing/amsterdam] (100% ⚡️)

* Spain – Madrid [/es/en/car-sharing/madrid] ⚡️

Question 2

Is the Free2move app supported on my smartphone?

Accepted Answer

The Free2move app is available for iOS (Version 10 or newer) and Android (Version 6.0 or newer). If you experience issues with the Free2move app on your smartphone, please try updating to the latest app version.

Question 3

What are these scary Android app permissions the Free2move app is asking for?

Accepted Answer

When you download and open the Free2move app on your Android device, you'll be asked to grant certain permissions. Permissions are special privileges that apps must request if they want to access data or functions on your phone. For example, if you want to find a car near you, the Free2move app will ask for permission to see your exact location. Some apps ask for more permissions than necessary – not cool. We ask for the bare essentials so that the Free2move app works well for you.

To improve GPS location quality, so your location is as precise as possible on the map:

* android.permission.ACCESS_COARSE_LOCATION

* android.permission.ACCESS_FINE_LOCATION

* android.permission.ACCESS_NETWORK_STATE

To secure your login in the Free2move app:

* android.permission.AUTHENTICATE_ACCOUNTS
   
   (maxSdkVersion=22)

* android.permission.GET_ACCOUNTS
   
   (maxSdkVersion=22)

* android.permission.MANAGE_ACCOUNTS
   
   (maxSdkVersion=22)

* android.permission.USE_CREDENTIALS
   
   (maxSdkVersion=22)

Internet access – necessary for displaying available cars:

* android.permission.INTERNET

To support in-app driver’s license validation:

* android.permission.READ_EXTERNAL_STORAGE
   
   (maxSdkVersion=22)

* android.permission.WRITE_EXTERNAL_STORAGE

To support push messaging for the radar feature:

* android.permission.VIBRATE

* android.permission.WAKE_LOCK

* android.permission.READ_PHONE_STATE

* android.permission.RECEIVE_BOOT_COMPLETED

* android.permission.WRITE_SETTINGS

* android.permission.ACCESS_WIFI_STATE

* android.permission.ACCESS_DOWNLOAD_MANAGER

To enable fingerprint authentication (instead of your magic PIN) to unlock cars:

* android.permission.USE_FINGERPRINT

For Google Maps and Google Cloud Messaging:

* com.google.android.providers.gsf.permission.READ_GSERVICES

By requesting these permissions, Free2move ensures the app functions correctly and provides the necessary features for car-sharing. If you have concerns about any specific permission, you can always check the app’s privacy policy or contact their customer service for more information.

Question 4

Do you accept international driver's licenses?

Accepted Answer

Yes. We accept driver’s licenses issued in the European Union (EU), European Economic Area (EEA), and Switzerland. If you have a foreign driver's license, e.g. a French license in Germany, you may be asked to provide additional documentation to validate your license. If you have a doubt, please contact Customer Support [/fr/en/contact/#contact-fr] – we'd be happy to help you validate your driver's license manually.  Non-EU/EEA/Swiss driver's licenses are valid for 6 months from first entry in the EU/EEA/Switzerland. You may be asked to provide additional documentation to validate your license:

* A certified translation of your driver's license (or an International Driver's Permit)
* Your passport
* Proof of address in France
* Proof of date of entry into France (e.g. boarding pass, entry visa, proof of residence)
* Your driver's license must have been valid for at least 1 year

The International Driver's Permit [/fr/en/international-driving-permit/] is valid as long as it authorizes you to drive in France. However, the IDP is not a substitute for your original driver's license. You should still have your passport and your original driver's license with you while driving.

Question 5

What is a magic PIN?

Accepted Answer

The magic PIN is your key to all Free2move cars. When you first register, you need to set your personal 4-digit magic PIN.

Basically, you enter this PIN in the Free2move app each time you want to unlock a car.

It's like magic. Easy as that.

Question 6

How do I upload my driver's license?

Accepted Answer

Simply upload your driver's license in the Free2Move app – no need to visit a rental office. You'll also be asked to upload a selfie of yourself, so we can verify it really is you.

Validation typically takes less than 3 working days. To ensure your driver's license will be accepted, please make sure you upload clearly legible full colour photos of the **front and back of your driver's license**. Your license should be lying on a flat surface.

Important: In Germany, Italy, and Spain, we're obliged to check the validity of your driver's license every 3 years.

Question 7

What driver's licenses do you accept?

Accepted Answer

Your driver's license must be suitable for driving cars (category B) and must have been valid for at least 1 year. We accept driver’s licenses issued in the European Union (EU), European Economic Area (EEA), the United Kingdom and in Switzerland.

We also accept international driver's licenses [/fr/en/faq/getting-started/#do-you-accept-international-drivers-licences] if they meet certain conditions. In case the app doesn't automatically validate your driver's license, please contact Customer Support [/fr/en/contact/] – we'd be glad to help you validate manually.

Question 8

Who can use Free2move?

Accepted Answer

Pretty much anyone who can legally drive can use Free2Move. To register, you need to fulfill the following requirements:

✓ You should be at least 18 years old
✓ You possess a valid driver's license suitable for driving cars (category B)
✓ You possess a valid email address
✓ You possess a smartphone (iOS or Android)

Easy as that.

Frequently asked questions