Update date: 14.08.2025

Accessibility statement

Free2Move SAS is committed to making its website and app service accessible following the requirements of Regulation (EU) 2019/882 on accessibility requirements for products and services, as well as international standards such as the Web Content Accessibility Guidelines (WCAG), Level AA. 

• Actions carried out in 2025 (see below).

• Throughout 2026: Continuous integration of accessibility practices and tooling*(1)

This accessibility statement applies to the Free2move website and App services.

Compliance status

The Free2move website and app services are partially compliant with General international standards such as the Web Content Accessibility Guidelines (WCAG), Level AA, due to the non-conformities and derogations listed below.

Test results

The compliance audit conducted internally by the Digital Accessibility team of the Free2move reveals that:

• The average new site*(2) compliance rate is 87,43% 

• The average registration funnel rate is 92%

• The average login funnel rate is 99%

• The average onboarding funnel rate is 89%

• The average driver's license funnel rate is 88%

• The average loyalty funnel rate is 69%

Content not accessible

Partial compliance:

• Native App

  • TalkBack/Voiceover screen reader compatibility and support (no accessibilityLabel or semantic elements)

  • Accessibility Scanner evaluations

  • Limited or no keyboard navigation support

  • Automated accessibility testing (Integration tests via the pipeline)

• Registration

  • Image alt text is currently only available in English 

  • Some SVG icons don’t have alt text

  • Keyboard navigation for language and country selection in the Registration funnel is not easy

  • Disabling users from zooming in is a common practice on our pages to enable a better experience

• Component library

  • Buttons without text (icon only)

  • Missing alternative text for SVG icons

Rehabilitation plan

We ensure the quality of our development by regularly testing our platform with a set of tools that ensure a good accessibility level. To reach this objective, we have put in place the following measures:

General

• Our teams will progressively embed accessibility into the product lifecycle through the integration of automated and semi-automated accessibility testing tools (including contrast checkers, and screen reader simulations) within our development pipelines.

•  Teams will be encouraged to perform self-assessments on new features before release, supported by technical guidelines and checklists aligned with WCAG Accessibility will be explicitly included in code review templates and QA testing protocols.

•  Periodic internal audits will monitor progress and help identify areas for remediation or reinforcement.

Specific Component library

• Cover more scenarios in the a11y tests

• A new component library version will be released in conformity with a11y running tests

Exemptions for disproportionate burden

PDF documents

• Not all PDF documents available on the site are accessible. Accessible alternatives might be provided on request.

Videos

• The videos on the site do not have subtitles or text transcriptions. Accessible alternatives might be provided on request.

Exemptions

Third-party content where Free2move SAS has contacted providers to review their accessibility policy.

• Adyen

• Contentful

• Google Captcha (requires no visual interaction)

• Jumio

• Hotjar

• Onfido

• PayPal

• Salesforce

• Typeform

• UserCentrics

Content not subject to the accessibility requirement

Not applicable

Drafting of this accessibility statement

This statement was prepared on 26/06/2025. 

Technologies used to create the site and apps

• CSS

• Vue XXX

• HTML5

• Headless CMS: Contentful

• JavaScript

• TypeScript

• Kotlin

• Objective-C

• Swift

• XML

Testing environment

Content rendering checks were carried out on the basis of the combination provided by the WCAG reference database, with the following version of user agent, assistive technologies, and tools used to test accessibility:

Webviews:

• Firefox XXX

• Chrome XX

• Safari XXX

• VoiceOver Mac OS XX

iOS:

• VoiceOver

• Xcode Accessibility Inspector

Android:

• TalkBack

• Accessibility Scanner

• Espresso accessibility tests

Tools for assessing accessibility

• Browserstack

• Color contrast analyzer

• Function testing: Keyboard navigation, NVDA XXX

• HeadingsMap

• Jaws

• Lighthouse

• Pa11y

• PDF PAC 3

• Stylus

• Title Map

• WAVE

• WebDeveloper toolbar

• Automatic testing : 

  • Axe core integrated in CI/CD

• Function testing : 

  • Wave 

  • Lighthouse

  •  Keyboard navigation

• Manual screen reader testing

Site pages whose compliance has been verified in the acceptance environment

Native App Pages, which have been the subject of compliance verification

• User registration path

Feedback and contact

If you are unable to access a piece of content or service, you can contact the site operator to be directed to an accessible alternative or obtain the content in another form.

• Send a message: accessibility@free2move.com

Avenues of appeal

This procedure should be used in the following case.

You have reported to the website and app operator an accessibility defect that prevents you from accessing the content or one of the portal services, and you have not received a satisfactory response.

• Submit a message to the Defensor del Pueblo:

Online form

• Send a letter by post:

Defensor del Pueblo Calle Zurbano 42 28010 Madrid – Spain