Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

Can I travel with Free2move cars to another country?

Accepted Answer

No. Unfortunately, you cannot use Free2move in Spain to travel to another country. Leaving the country will result in a fine. You can temporarily leave the Home Area to visit other cities in the country, as long as you start and end your trip in the same operational area.

However, in other Free2move countries, it is possible to cross the border by booking a car in advance. The reservation ranges from 1 to 30 days and is accessible from the "Trip planner" option in the main menu of the app.

The "Cross border" option does not include motorway tolls and the rental can only be ended in the Home Area where it started. We wish you a safe journey!

From:

You can roam to:

Pre-booking needed?

🇦🇹Austria

Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein

✔️

🇮🇹Italy

Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein

✔️

🇩🇪Germany

Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein

✔️

🇳🇱Netherlands

Belgium, France, Germany, Luxembourg, Liechtenstein

✔️

🇫🇷France

–

🇪🇸Spain

–

When you travel in Italy, keep in mind that you are not allowed to drive Free2move cars into the regions of Campania, Puglia, Calabria, Basilicata, and Sicilia.

Question 2

Can I share my account with a friend or family member?

Accepted Answer

If you book a car with your account, you have to be driving it. Sharing your account isn't allowed.

However, you can share the drive if you pre-book an additional driver in advance*. An additional driver fee of 8,99 € per day applies.

Alternatively, if a friend or family needs to use a car, you can invite them to create their own Free2move account using our Friend Referral scheme. What's more, you'll both earn 15 € in driving credit!

How to refer friends

Question 3

How can I contact the lost and found office in my city?

Accepted Answer

Here you can find the contact information and opening hours of all lost and found offices in Free2move cities:

Austria Vienna [https://www.wien.gv.at/verwaltung/fundservice/?absUrl=true]

Germany Berlin [https://www.berlin.de/ba-tempelhof-schoeneberg/politik-und-verwaltung/aemter/amt-fuer-buergerdienste/fundbuero/?absUrl=true] Hamburg [https://www.hamburg.de/fundbuero/] Munich [https://www.muenchen.de/rathaus/Stadtverwaltung/Kreisverwaltungsreferat/Fundbuero.html?absUrl=true] Frankfurt [https://frankfurt.de/service-und-rathaus/verwaltung/aemter-und-institutionen/ordnungsamt/fundbuero] Cologne [https://www.stadt-koeln.de/service/adressen/00107/index.html?absUrl=true] Düsseldorf [https://www.duesseldorf.de/ordnungsamt/fund/fundbuero-online.html?absUrl=true] Stuttgart [https://www.stuttgart.de/vv/leistungen/fundsachen-suchen-oder-abgeben.php]

France Paris [https://objetstrouvesprefecturedepolice.franceobjetstrouves.fr/?absUrl=true]

Italy Rome [https://www.comune.roma.it/web/it/dettaglio.page?contentId=UFF103808&] Milan [https://www.comune.milano.it/servizi/oggetti-rinvenuti?absUrl=true] Turin [http://www.comune.torino.it/oggetti-rinvenuti/?absUrl=true]

Spain Madrid [https://www.madrid.es/portales/munimadrid/es/Inicio/El-Ayuntamiento/Arganzuela/Direcciones-y-telefonos/Oficina-de-objetos-perdidos-del-Ayuntamiento-de-Madrid-/?vgnextfmt=default&vgnextoid=7c365a0f8161c010VgnVCM1000000b205a0aRCRD&vgnextchannel=fbf1283017e28010VgnVCM100000dc0ca8c0RCRD]

Netherlands Amsterdam [https://www.amsterdam.nl/contact/gevonden-voorwerpen/]

Question 4

What should I do if I find something in a Free2move car?

Accepted Answer

This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, we recommend putting the item into the trunk of the car and ending your trip. Alternatively, you can take the item to the lost and found office in your city.

If it's a particularly valuable item, please contact us – we'll block the car until our service team picks up the item and takes it to the lost and found office in your city.

Question 5

What should I do if I lose something in a Free2move car?

Accepted Answer

We'll always do our best to help you get back your lost items! If you've left something valuable in one of our cars, call us [/fr/en/contact/#contact-fr] immediately and we'll reserve the car for you until you retrieve your item from the car.

If someone else has already removed the item or if the car is already in use, we advise you to call the lost and found office [/fr/en/faq/rules-and-regulations/#how-can-i-contact-the-lost-and-found-office-in-my-city] in your city. Don't lose hope – we hear good things from our car-sharing community all the time!

Question 6

Am I allowed to bring pets or animals in Free2move cars?

Accepted Answer

Absolutely! Our only requirement is that you keep pets or animals in a transport box. As long as they don't leave a trace (e.g. smell or hairs) in the car, your furry friends are always a welcome passenger. We hope you and your furry friend have a safe trip!

Question 7

What should I do if I've had an accident?

Accepted Answer

Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support [/es/en/contact/#contact-es] to inform us about the accident. Our hotline number can be found in the app.

Frequently asked questions