Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

How do I charge an electric car?

Accepted Answer

Charging an electric car is fun and – dare we say – addictive:

1. Find a charging station using the app.

2. Park the car, with the rear passenger side next to the charging point.

3. Connect the charging cable to the car (rear passenger side).

4. The charging point turns green when the car is plugged in correctly.

5. End your trip. Easy as that!

Hint: Each time you fully charge a car that has less than 60% battery level, you earn 4,00 € of credit. This can be used to pay for your trips and trip-related costs. To earn credit, make sure to end your trip after the car has started charging. In Madrid: Charge in our Madrid charging hubs [/es/en/faq/fueling-and-charging/#what-are-charging-hubs-in-madrid] Outside Madrid: Charge a car outside Madrid while travelling [/es/en/faq/fueling-and-charging/#how-do-i-charge-an-electric-car-outside-of-madrid]

Question 2

How do I charge an electric car outside of Madrid?

Accepted Answer

Find a station:

* Free2move provides charging for free at our charging hubs in Madrid

* Outside Madrid, you need to find charging points with a built-in cable through an external company, e.g., through Electromaps [https://www.electromaps.com/mapa]

* In order to use the charging point, you will have to download the Charging Point Operator App, i.e., Electromaps, Iberdrola, Endesa, Wenea, etc.

* Charging is on us! We will refund the charging cost after ending your trip. Just send us a copy of the invoice via email to: hola@free2move.com

Start charging:

* Use the cable connected to the charging point. Our Fiat 500e and Peugeot e-208 EVs can be charged with two types of connectors (CCS or Type 2).
   
   It is important that you activate the charging point before connecting the cable to the vehicle

* We recommend CCS as it's the most common and fastest (up to 100kW for Peugeot e-208 or 80kW for Fiat 500e). For reference, charging takes approx. 30 minutes at 100kW, 1h at 50kW, and 2.5h at 22kW. The approximate range of the cars at 100% state of charge is 250 km.

Maximize your range:

* The energy consumption and thus the range of the battery is subject to several factors, like driving style, weather conditions, and terrain. We recommend an economical driving style to save energy and optimize consumption.

* The cars also have driving modes. ECO (Peugeot e-208) or SHERPA (Fiat 500e) are the most economical driving modes. We recommend ECO or SHERPA modes for city driving and switching to “normal” when cruising at more than 80 km/h.

Question 3

Do I need to refuel or charge Free2move cars after each trip?

Accepted Answer

No. We don't expect you to refuel or charge our cars every time you're done. However, if you do, the cost of fuel is covered by us and we'll even give you Free2move credit as a thank you!

If you end your trip in an electric vehicle with less than 10% battery power (unless permitted by the General Terms and Conditions) or a vehicle with a combustion or hybrid engine with less than 15 kilometres' worth of fuel, a fee may be charged. See Fees and Costs policy for more information.

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

Question 4

What are partner charging stations?

Accepted Answer

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Spain Charging hubs [/es/en/faq/fueling-and-charging/#what-are-charging-hubs-in-madrid] (park and charge in our exclusive parking garages in Madrid)

Austria SMATRICS (Vienna)

France Belib' (Paris)

Germany Innogy, Vattenfall, The New Motion Deutschland (Berlin) RheinEnergie (Cologne) RheinEnergie, SWD (Dusseldorf) EnBW (Hamburg) SWM (Munich) Stadtwerke Stuttgart (Stuttgart)

Italy BeCharge (Milan) Enel X (Milan)

Netherlands Vattenfall (formerly Nuon) TotalEnergies

Question 5

Can I park my car at charging stations?

Accepted Answer

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depend on the city:

Austria In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna [/at/en/vienna-parking-rules/]

France In Paris, it is only allowed to end your trip at the Belib' charging poles if the car is actively charging. See parking rules in Paris [/fr/en/paris-parking-rules/]

Germany Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See all parking rules [/de/en/faq/parking/#where-can-i-park]

Italy Yes. It is allowed to park and end your trip at all our BeCharge and Enel X partner charging stations in Milan if a car is correctly plugged in and charging. See parking rules in Milan [/it/en/milan-parking-rules/]

Netherlands Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) and TotalEnergies charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands [/nl/en/amsterdam-parking-rules/]

Spain In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid [/es/en/madrid-parking-rules/]

Hint: To earn credit, please make sure to end your trip after the car has started charging!

In some Free2move cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.

Question 6

What are charging hubs in Madrid?

Accepted Answer

Electrify the city!⚡ You are now able to earn credit by charging our cars at the new charging hubs in Madrid.

Marked with the 🔌 icon on the map, a charging hub is a parking garage where you can park and charge our cars at charging stations. Parking here is reserved exclusively for Free2move drivers. If you plug in a car with low battery (below 60%), you will earn 4,00 € of Free2move credit. Charging a car is easy and fun! Learn how to make the most of our new charging hubs in Madrid:

* Make sure there are free parking spaces available before entering a charging hub (check the socket icon on the map screen)

* The parking garage barrier opens automatically when your car approaches the entrance

* You will be able to both charge and unplug cars to rent them from the hubs

* To charge a car, follow the instructions in the app (remember not to end your trip before plugging in the car)

* To unplug, start your trip and let the app guide you

Please note: It is not allowed to park a car in a charging hub without charging it. It is currently not possible to charge the car outside of Madrid.

Tip: Learn more about how charging works [/es/en/faq/fueling-and-charging/#how-do-i-charge-an-electric-car]

Question 7

Where can I find charging hubs in Madrid?

Accepted Answer

Check the app, look for a socket icon 🔌 on the map screen and make sure there are free parking spaces available. Here's an overview of all charging hubs:

Charging hub locations:

* CERCEDILLA [https://g.page/ParkingTeatrosdelCanal?share]
   
   : Calle Cercedilla 3, 28015 Madrid

* ORENSE [https://goo.gl/maps/jnfk38wBMGX5rfpi7]
   
   : Avenida General Perón 27, 28020 Madrid

* GOYA [https://g.page/ParkingWizinkCenterMadrid?share]
   
   : Calle Goya 115, 28009 Madrid

Free2move charging stations within parking garages are easy to find. Once inside, look for the parking spaces with the Free2move logo.

Question 8

How can I earn Free2move credit?

Accepted Answer

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

✓ Charge an electric car with less than 60% of battery – 4,00 € of credit

Credit will be added to your account after your trip ends. You can always check your credit balance and expiry date in the app.

Important: You can only earn or use credit if you're driving using your default personal payment profile. Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

You can receive credit a maximum of two times per vehicle per day for refuelling and/or charging.

Frequently asked questions