Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

Can I earn points while driving abroad?

Accepted Answer

No. You can only earn Free2move Rewards points when starting and ending trips from your home country (the country in which you registered your account). If you registered in Berlin, for example, you can earn points in all German cities where Free2move is present. If you travel to a city outside of your home country, such as Rome, you can still use Free2move car-sharing but you will not earn Free2move Rewards points for these trips.

If you have moved abroad and would like to change your home country to continue to earn Free2move Rewards points, you can do so by contacting Customer Support.

How can I contact Free2move?

Question 2

How do I redeem my Free2move Rewards Birthday Voucher?

Accepted Answer

On your birthday, we'll send you a promo code via email. If you don't see it in your inbox, check your spam folder. You can redeem your promo code directly in the app:

Menu ▶ Payment ▶ Got a promo code? ▶ Redeem.

Birthday vouchers are currently available to Gold (5 €) and Diamond (10 €) tier Free2move Rewards customers who joined before or on the day of their birthday. Promo codes can only be redeemed once.

This product or service is limited to certain Free2move cities only and therefore may not be available in the city of your registration or your respective rental.

Question 3

What is the easiest way to level up and keep my rewards?

Accepted Answer

We like the way you think! For all of you who like to win, we've put together a cheat-sheet [https://www.free2move.com/de/en/free2move-rewards/] for you to get the best out of Free2Move Rewards.

Question 4

Do I level down when my point balance drops?

Accepted Answer

Points expire after 3 months, so it's normal for your point balance to fluctuate over time. The good news is: We've rigged the game so that you'll always keep the best rewards for as long as possible – even when your point balance drops.

If my point balance drops before my level expires...
No, you won't level down. You still keep your rewards until the end of 3 months. This means it's sometimes possible for you to have a lower point balance but a higher level!

If my point balance drops after my level expires...
Yes, you will level down – but only by one level at a time! This means if you have Diamond Rewards, after 3 months you can only level down to Gold Rewards, and after another 3 months, you can only level down to Silver Rewards, and so on...  even if you don't have enough points during this time!

We know, we know. You're welcome.

Question 5

Do my points and rewards expire?

Accepted Answer

Yes, but we've made sure that the expiry date is always in your favour. Points and rewards are valid for 3 months until the end of the month in your country of registration.

For example: If you earn 100 points in April, those points will be valid and count toward your point balance until the end of July.

Similarly, whenever you unlock a level, your new rewards are secured for 3 months until the end of the month.

After that, you will level up or down (or not) based on your current point balance.

Pro tip: Make sure your point balance is strong at the end of the month so you're less likely to level down!

This product or service is limited to certain Free2move cities only and therefore may not be available in the city of your registration or your respective rental.

Question 6

How do I earn Rewards points with the Free2move Pass?

Accepted Answer

The Free2move Pass automatically levels you up to Gold (Pass25) or Diamond (Pass50).

If you already have the Free2move Pass [/at/en/share-now-pass/], you will automatically level up when you join Free2move Rewards [/at/en/share-now-rewards/].

Good to know: When you first subscribe, you will earn 3X the points for your Free2move Pass. For example, if your monthly subscription costs 29,99 €, you will earn 3X 299 points. This point boost will happen every 4 months. As long as you have a Pass, you will always maintain your Gold or Diamond level.

Pro tip: Even though the Free2move Pass discounts the minute rate for you, you will continue to earn full Rewards points! Example: If you have the Free2move Pass50, the minute rate is discounted by 50%. However, you will still continue to earn points on the regular minute rate. Nice, right?

Question 7

How do I earn points with Free2move Rewards?

Accepted Answer

You earn 10 points for every 1 € spent in your country of registration. Points are rounded off at the tenth decimal. That means: If you spend 29,99 €, you earn 299 points.

All of the following count toward points:

✔️ All trips except Corporate Account trips ✔️ Even when you spend Free2move credit ✔️ Fees: Base fee, airport fees, drop-off fees, etc. ✔️ Pre-booked extras: Comfort Package, Plus Protection, etc. ✔️ 3X points when you subscribe for the Free2move Pass ✔️ If you have a Free2move Pass, you'll pay the discounted minute rate, but earn full points on the normal minute rate!

This goes without saying, but penalties and damage-related costs won't count toward points ;)

Question 8

How do I join Free2move Rewards?

Accepted Answer

Joining Free2Move Rewards is free and only takes a minute! Here's how to get started:

Open the app ▶ Menu ▶ Free2Move Rewards

If you don't have a Free2Move account yet, simply register now and log in on the app.

This product or service is limited to certain Free2Move cities only and therefore may not be available in the city of your registration or your respective rental.

Question 9

Why should I join Free2move Rewards?

Accepted Answer

The whole point of Free2moveRewards is to reward you for car-sharing. So we've rigged it for you to win:

Joining is free
No minimum spend required. No strings attached. As with all things Free2move, all you need is the app!

You will unlock rewards no matter what
If you've been car-sharing recently, all trips in the last 3 months will count towards your points. If you're completely new to car-sharing, you will unlock Blue Rewards even if you have 0 points.

You designed the rewards!
We asked you what rewards would make Free2move a better experience for you – and you answered! The rewards range from Birthday Vouchers to convenient perks such as Bonus Reservation Time, VIP Customer Service, and more. All rewards intend to elevate your car-sharing experience by making everything a little easier, smoother, sweeter.

It's easy to level up
You can level up as quickly as you like, there's no limit! You earn 10 points for every 1 € spent in your country of registration – even if you're spending Free2move credit, even if you're spending on fees and pre-booked extras.

It's hard to level down
Each time you unlock a level, your new level (and your new rewards) are secured for 3 months. Even if your point balance drops during this time, the rewards will remain yours until they expire. And if you do level down, you only drop by one level.

Basically, you can only win!

Question 10

What rewards can I unlock?

Accepted Answer

We asked you what rewards would elevate your car-sharing experience – and we took your answers very seriously! The higher your level, the more exciting your rewards:

🏆 Bonus Reservation Time Up to extra 15 minutes to reach your reserved car without rushing – for all trips, all cars, all the time.

🏆 Birthday Voucher Enjoy up to 10 € of Free2move credit during your birthday week.

🏆 VIP Customer Support You get priority whenever you contact us! Just make sure to use your registered email address or phone number so we can identify you.

🏆 Bonus Hourly Rates Additional hourly rates of 3h and 9h will be added to your list of rates in the app.

🏆 Overnight Reservation Reserve a car for free overnight from 11 PM to 6 AM – for all your early morning drives.

🏆 Special Partner Offers Enjoy special offers from like-minded partners who enjoy sharing as much as we do.

Discover all rewards [/at/en/share-now-rewards/#rewards-details]

Please ensure you have the latest version of the Free2move app installed to view all rewards.

Question 11

What is Free2move Rewards?

Accepted Answer

Free2move Rewards is a loyalty programme that lets you earn points and unlock rewards as you car-share. There are 4 levels and lots of exciting rewards that you can unlock and enjoy:

💙 Blue: 0 – 249 points 🥈 Silver: 250 – 799 points 🏅 Gold: 800 – 3,499 points 💎 Diamond: Above 3,500 points

Discover all rewards

Frequently asked questions