Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

Do I need to pay a deposit to rent a Free2move car?

Accepted Answer

Nope! Unlike traditional car rental services, you do not have to pay a deposit when renting a car with Free2move. You are still covered by third-party liability insurance, but we will not block a security deposit on your payment method each time you take a trip.

Question 2

Can I park the car in an underground garage with no internet connection?

Accepted Answer

Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all.

If you make a stopover, just keep the car key and your smartphone on you – and you'll have nothing to worry about:

Cars with Keyless Start: Stand near the car and use the Free2move app to unlock the car via Bluetooth. Start the engine once you're in the car.

Cars with keys: Use the car key to get in and start your engine as usual.

Question 3

Do you block an amount on my credit (or debit) card when I start a trip?

Accepted Answer

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.

Question 4

What kind of damages to a car should I report?

Accepted Answer

Thanks for asking, the Free2move community plays a crucial role in helping maintain our fleet. Please report any issue you spot: from scratches and dents to broken parts. You can report damages via the app. In addition to issues reported by our community, most of our cars are now equipped with sensors that can detect particular shocks. Damages can then be traced back to the exact rental during which they occurred. In other words, you can’t be charged for damages you haven’t caused. This is particularly helpful for us to keep your fleet on the road at all times.

Question 5

How do I report damages on a car?

Accepted Answer

Good catch! You can report damages on a car directly in the Free2move app before, during, or after your trip. The easiest way to report damages is by uploading photos directly from your phone in the Free2move app. Follow the in-app prompts to take two photos of the damage - one close up shot and one wider shot to show the extent of the damage in context - and we'll process everything else.

There should be a history of all reported damages for each car. We don't expect you to report damages that are smaller than the size of a credit card, though.

If severe damage occurs during or after your trip, call Customer Support [/de/en/contact/]

Question 6

What should I do if the engine doesn’t start?

Accepted Answer

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

Question 7

Can I book a car in advance?

Accepted Answer

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car within walking distance of your requested pick-up address — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days. Maximum rental period may vary depending on your city. Learn more about pre-booking here [/de/en/prebook-a-car/]

This product or service is limited to certain Free2Move cities only and therefore may not be available in the city of your registration or your respective rental.

Question 8

Can I use my Free2move account in different countries?

Accepted Answer

Yes. You can use your Free2move account to drive in any of our European cities. Simply accept the terms and conditions of the new country in the app before your first drive there.

Question 9

What should I do if I've had an accident?

Accepted Answer

Oh no! We hope everything is alright. Dial 110 immediately and wait until the accident has been processed by the police. Also, call Customer Support [/de/en/contact/#contact-de] to inform us about the accident. Our hotline number can be found in the app.

Question 10

At which airports can I use Free2move?

Accepted Answer

You can find Free2move cars available at the following airports globally:

Austria Vienna International Airport (VIE) [/at/en/vienna-international-airport/]

Germany Berlin-Brandenburg Airport (BER) [/de/en/car-sharing/berlin-brandenburg-airport/] Düsseldorf International Airport (DUS) [/de/en/car-sharing/dusseldorf-airport/] Frankfurt Airport (FRA) [/de/en/car-sharing/frankfurt-airport/] Hamburg Airport (HAM) [/de/en/car-sharing/hamburg-airport/] Cologne-Bonn Airport (CGN) [/de/en/car-sharing/cologne-bonn-airport/] Munich Airport (MUC) [/de/en/car-sharing/munich-international-airport/] Stuttgart Airport (STR) [/de/en/car-sharing/stuttgart-airport/]

Italy Milan Linate Airport (LIN) [/it/en/car-sharing/milan-linate-airport/] Milan Malpensa Airport (MXP) [/it/en/car-sharing/milan-malpensa-airport/] Rome Ciampino Airport (CIA) [/it/en/car-sharing/rome-ciampino-airport/] Rome Fiumicino Airport (FCO) [/it/en/car-sharing/rome-fiumicino-airport/] Turin Caselle Airport (TRN) [/it/en/car-sharing/turin-caselle-airport/]

Netherlands Amsterdam Schiphol Airport (AMS) [/nl/en/car-sharing/amsterdam-airport-schiphol/]

Spain Adolfo Suárez Madrid–Barajas Airport (MAD) [/es/en/car-sharing/madrid-barajas-airport/]

Question 11

How do I rent cars with car keys?

Accepted Answer

Most of our cars come with physical car keys. Here's how to use them:

1. Find a Car: Use the app to locate a car near you.

2. Reserve: Tap 'Reserve' to claim the car.

3. Start the Car: When you reach the car, tap 'Start' in the app.

4. Verify Your Identity: Use Face-ID or enter your 4-digit PIN.

5. Unlock: The car will unlock automatically.

6. Find the Key: The car key will be located in the glove compartment.

7. Return the Key: Once you reach your destination, place the key back into the holder in the glove compartment.

8. End Your Trip: Complete the process by ending the trip via the app.

Question 12

How do I rent keyless cars?

Accepted Answer

Some of our car models are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

1. Locate a car near you using the app.

2. Tap 'Reserve' and make it yours.

3. When you're at the car, tap 'Start' in the app.

4. Use Face-ID or enter your 4-digit PIN.

5. The car unlocks automatically.

6. To start the engine, press the Start/Stop button.

7. Arrived at your destination? End the trip via the app.

Question 13

Can I travel with Free2move cars to another country?

Accepted Answer

Yes, you can! In countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip. Pre-booking is available for trips from 1 to 30 days and can also be found in the app under "Plan trip". The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From:

You can roam to:

Pre-booking needed?

🇦🇹Austria

Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein

✔️

🇮🇹Italy

Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein

✔️

🇩🇪Germany (all cities except Münster)

Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein

✔️

🇩🇪Germany (Münster)

The Netherlands, Luxembourg, Belgium, Austria, Denmark

✔️

🇳🇱Netherlands

Belgium, France, Germany, Luxembourg, Liechtenstein

✔️

🇫🇷France

–

🇪🇸Spain

–

Unfortunately, international travels are not allowed for Free2move cars in France or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.When you travel in Italy, keep in mind that you are not allowed to drive Free2move cars into the regions of Campania, Puglia, Calabria, Basilicata, and Sicilia.

Question 14

Can I drive to another city?

Accepted Answer

Yes, you can always drive outside the Home Area to other cities, but you must drive the car back to the same Home Area to end your trip. You can always see the Home Area clearly outlined in the Free2move app.

Rhineland: In Germany, you can drive between and end your trips in Cologne and Düsseldorf. An intercity fee will apply.

Drop-off zones: It is possible to park the car and end your trip in drop-off zones, which are areas a little outside the city center. A drop-off fee will apply.

When driving in Italy, keep in mind that you are not allowed to drive Free2move cars into the regions of Campania, Puglia, Calabria, Basilicata, and Sicilia.

To find out more about driving to another country with a Free2move car, please consult our dedicated FAQ [/at/en/faq/reservation-and-rental/#can-i-travel-with-share-now-cars-to-another-country].

Question 15

Can I reserve a car in advance?

Accepted Answer

Yes. You can find and reserve a car for 15 minutes for free. This gives you enough time to walk over to the car.

If you need more time, you can extend your reservation time in the app for a small fee. If you cancel and then reserve the same car again within 2 hours, a repeat reservation fee will apply. You can only reserve 1 car at a time.

If you are a Free2move Rewards Gold member or higher, you can even reserve a car while you sleep. Between 11PM and 6AM, you can reserve a car overnight for free. Find out more.

When you reserve a car, it can't be reserved by anyone else. If you change your mind about needing a car, do cancel your reservation. You'll win karma points!

This product or service is limited to certain Free2move cities only and therefore may not be available in the city of your registration or your respective rental.

Question 16

Do I need to refuel or charge Free2move cars after each trip?

Accepted Answer

No. We don't expect you to refuel or charge our cars every time you're done. However, if you do, the cost of fuel is covered by us and we'll even give you Free2move credit as a thank you!

If you end your trip in an electric vehicle with less than 10% battery power (unless permitted by the General Terms and Conditions) or a vehicle with a combustion or hybrid engine with less than 15 kilometres' worth of fuel, a fee may be charged. See Fees and Costs policy for more information.

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

Question 17

Where can I park and end my trip?

Accepted Answer

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which Free2move cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules [/at/en/faq/parking#where-can-i-park]

Frequently asked questions