Name: Free2move
Rating: 4.1 (79104 reviews)

Question 1

What is the rookie fee?

Accepted Answer

The rookie fee is a measure that only applies to younger drivers aged 18 to 20, who are newer and less experienced. This small fee applies to each ride in addition to the base fee.

This measure aims at sustaining the accessibility of car-sharing for everyone so that younger drivers can find a car when they need one through an affordable fee structure.

Question 2

Do I have to pay the toll costs?

Accepted Answer

The toll sticker (vignette) for motorways and expressways is covered in Vienna for Austria. However, in other Free2move countries, you are expected to pay the toll costs when you drive on the motorways.

* Austria
   
   : The vignettes cover the toll costs for motorways and expressways.*

Special route toll: In Austria, section toll rates [https://www.asfinag.at/en/toll/section-toll/] on construction-intensive Alpine crossings are NOT included and must be covered at your own expense.

Question 3

What is a deductible?

Accepted Answer

In an insurance policy, the deductible is the amount paid out of pocket by the policyholder before an insurance provider will pay any expenses.

In other words: The lower the deductible, the better the insurance coverage.

With Free2move, your deductible is always automatically reduced to a specific amount in case of an accident. The deductible is €1,500 (or €250 when Plus Coverage is pre-booked). To learn more, please check out our terms and conditions [/at/en/global-terms/#austria].

Question 4

What is the base fee?

Accepted Answer

A base fee will be charged for each trip that meets the following conditions: * Minute rate * Hourly rates

Question 5

What is an airport fee?

Accepted Answer

Parking is available at the airport through the dedicated car-sharing parking. Please note that you will be charged an airport fee whenever you start or end your trip at the airport. These fees are often determined together with each airport. Here is the full overview of all airport fees:

Austria Vienna International Airport (VIE) [/at/en/car-sharing/vienna-international-airport/] – €12.99

Germany Berlin-Brandenburg Airport (BER) [/de/en/car-sharing/berlin-brandenburg-airport/] – €11.99 Düsseldorf International Airport (DUS) [/de/en/car-sharing/dusseldorf-airport/] – €7.99 Frankfurt Airport (FRA) [/de/en/car-sharing/frankfurt-airport/] – €7.99 Hamburg Airport (HAM) [/de/en/car-sharing/hamburg-airport/] – €7.99 Cologne-Bonn Airport (CGN) [/de/en/car-sharing/cologne-bonn-airport/] – €9.99 Munich Airport (MUC) [/de/en/car-sharing/munich-international-airport/] – €19.99 Stuttgart Airport (STR) [/de/en/car-sharing/stuttgart-airport/] – €7.99

Italy Milan Linate Airport (LIN) [/it/en/car-sharing/milan-linate-airport/] – €5.99 Milan Malpensa Airport (MXP) [/it/en/car-sharing/milan-malpensa-airport/] – €24.99 Turin Airport (TRN) [/it/en/car-sharing/turin-caselle-airport/] – €9.99 Rome Fiumicino Airport (FCO) [/it/en/car-sharing/rome-fiumicino-airport/] – €13.99 Rome Ciampino Airport (CIA) [/it/en/car-sharing/rome-ciampino-airport/] – €7.99

Netherlands Amsterdam Schiphol Airport (AMS) [/nl/en/car-sharing/amsterdam-airport-schiphol/] – €9.99

Spain Madrid-Barajas Airport (MAD) [/es/en/car-sharing/madrid-barajas-airport/] – €5.99

Question 6

Why does the minute rate change according to time and location?

Accepted Answer

You might have noticed that the minute rate for each car changes depending on where and when you look in the app. The reason is: availability! Sometimes there are too few or too many cars when and where you need them. To get cars moving to the right spots, the minute rate automatically adjusts itself based on time and location.

The advantages: ✓ Cars in low demand areas are discounted daily so they are more likely to be driven. ✓ For just a few cents more or less, demand and supply are brought back into balance. ✓ This improves the availability of cars throughout the Home Area so you can find a car at the right place and time – for the right price. ✓ Our prices are capped and never exceed the maximum price range.

You can always see the latest minute rate by tapping on a car. Simply look out for cars with red stickers in the app to enjoy the lowest price. Happy bargain-hunting!

Question 7

Are there additional costs if I exceed the time or mileage included in my rate?

Accepted Answer

Yes. After you exceed the fixed time or fixed mileage of the rate, a different fee for each additional minute and/or kilometre will apply. This is charged on top of the rate price. To see these additional fees, simply tap on a rate in the app. Detailed pricing information will be displayed at the bottom of the screen.

Minute rate ✓ After 200 km, the long distance rate of €0.39 per additional kilometre will apply.

Hourly rates ✓ After time runs out, the overtime minute rate (rate depends on car model) will apply.

Daily rates ✓ After time runs out, the overtime minute rate (rate depends on car model) will apply.

Question 8

What is a drop off fee?

Accepted Answer

A drop off fee applies when you end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map).

Drop off zones are part of the Home Area, but can be located inside or outside the city center. In some cases, a drop off fee is also charged for pick-up from a drop off zone.

See your Home Area's drop off zones and fees here: Zone A: Zone B:

Austria Vienna Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8573.pdf]

France Paris Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8571.pdf]

Germany Berlin Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8561.pdf] Cologne Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8562.pdf] Dusseldorf Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8563.pdf] Frankfurt Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8568.pdf] Hamburg Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8564.pdf] Munich Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8570.pdf] Stuttgart Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8572.pdf]

Italy Milan Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8565.pdf] Rome Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8566.pdf] Turin Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8567.pdf]

Netherlands Amsterdam Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/11161.pdf]

Spain Madrid Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8569.pdf]

Question 9

What is a drop off zone?

Accepted Answer

Drop-off zones are part of the Home Area. A drop-off fee applies when you park the car and end your trip in these zones (marked "Zone A" or "Zone B" on the Home Area map). In some cases, a fee is also charged for picking up a car from a drop-off zone.

See your Home Area's drop-off zones and fees here:

Austria Vienna Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8573.pdf]

France Paris Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8571.pdf]

Germany Berlin Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8561.pdf] Cologne Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8562.pdf] Dusseldorf Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8563.pdf] Frankfurt Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8568.pdf] Hamburg Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8564.pdf] Munich Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8570.pdf] Stuttgart Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8572.pdf]

Italy Milan Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8565.pdf] Rome Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8566.pdf] Turin Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8567.pdf]

Netherlands Amsterdam Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/11161.pdf]

Spain Madrid Home Area [https://share-now.assetbank-server.com/assetbank-share-now/assetfile/8569.pdf] United-States Washington Home Area [https://www.free2move.com/api/media/20240808/gFFeIG7bt7Fj9q23fWhIk2lQbrAiWKw8Sro9N1KUApm9Q_Q98iUH9dqsikcvjJ8rHid4kJQLuhe6XJaBLGko46EICD3MQziGAay1-Tfz-MMMhW4GGXNKJRvobyQE1fxc/f-2-m-website-maps-cs-washington.pdf]

Question 10

How can I find cars with the lowest prices?

Accepted Answer

You can easily find our lowest prices by looking for cars marked with a red sticker in the app. The discount applies to the minute rate, which changes according to time and location. The minute rate applies from the moment you reserve the car – no matter where or when you end the trip.

Question 11

Are Free2move cars insured?

Accepted Answer

Yes. All Free2move cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence.

Plus Coverage is also available on all rates, reducing your deductible to just 250€ whilst adding glass and tyre damage cover plus Roadside Assistance in the Home Area. Plus Coverage starts from 0.99 €.

To learn more, please check out our terms and conditions [/it/en/global-terms/#italy].

Question 12

Are there different categories of Free2move cars?

Accepted Answer

When pre-booking, our cars are priced according to their size and quality. Choose from 4 main categories: XS, S, M, and L.

You can discover all car models available on our fleet page [/at/en/fleet/].

Cars are subject to availability in each city.

Question 13

What rates are available?

Accepted Answer

We have rates to suit all your plans – big and small. Here are your options:

Minute rate Simply pay by-the-minute. Includes mileage of 200 km. After mileage is exceeded, the long distance rate will apply.

Hourly rate – up to 6 hours Includes a fixed amount of hours. You pay from for each kilometre you drive, depending on car model category. After time is exceeded, the overtime minute rate will apply.

Daily rate – up to 30 days Includes a fixed amount of days. You pay from for each kilometre you drive, depending on car model category. After time is exceeded, the overtime minute rate will apply.

To see the additional fees, simply tap on a rate in the app. Detailed information on the overtime minute rate and long distance fee will be displayed at the bottom of the screen.

For more information on Free2move prices, see our pricing overview [/at/en/car-sharing_pricing/].

Minute rate is limited to certain Free2move cities only and therefore may not be available in the city of your registration or your respective rental.

Frequently asked questions